Office Information
Locations |
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Main Office
686 Mowry Ave.
Fremont, CA 94536
T: 510.797.3933
F: 510.797.5184
Email: info@mportho.com |
Satellite Office:
Pleasanton Office
3120 Santa Rita Rd.
Suite A
Pleasanton, CA 94566
T:
925.846.6200
F: 510.797.5184 |
Satellite Office:
Hayward Office
27206 Calaroga Ave.
Suite 120
Hayward, CA 94545
T: 510.797.3933
F: 510.797.5184 |
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Get Maps & Directions >>
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Main Office Office Hours*
Monday - Friday
8:30am - 5:00pm
Closed for lunch
12:30pm - 1:30pm
*Satellite office hours by appointment
Languages Spoken:
Spanish, Hindi, Farsi, Vietnamese & Tagalog
Appointments
T: 510.797.3933 or 925.846.6200
Email: appointments@mportho.com
Please arrive 15 minutes before your first appointment to complete registration forms including personal health history. You may complete these forms prior to your appointment by clicking on medical forms, printing and filling them out.
Please understand that our physicians attend to emergencies periodically that may cause a delay in your appointment time.
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What to Bring to Your First Appointment
 X-rays related to your current problem - See Note Below*
A list of your medications or the medicine containers
Any notes or reports from your referring physician
Insurance or disability forms that you will need signed
Billing information/Copay/Insurance card/Photo ID
Written referral from your primary care physician if required by your insurance plan
*Please note if you are being seen at one of our satellite offices, we do not have the ability to take X-rays there. Please contact our office so that we can order these for you.
You're appointment may be delayed or rescheduled if you do not have the required information. No shows are subject to a fee.
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Telephone Calls
When you call us, tell us your name and your reason for calling. Make a note of the person taking your call. Most questions can be answered by office staff; those that cannot will be discussed with the physician and you will be called back.
Medical Assistant:
T: 510.818.2005
F: 510.818.2014
Please call the Medical Asistant if you have any questions regarding your medical care or X-ray.
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Medication Refills
Medication refills should be obtained while in the office during your appointment. Please make sure all refill requests are faxed over to us by your pharmacy. No prescriptions will be given after hours.
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Surgery Information
Surgery Coordinator:
T: 510.818.2006
F: 510.818.2007
After the physician discusses the need for surgery with the patient and the patient agrees to go forward with surgery, our surgery coordinator obtains necessary information from the patient to schedule surgery. After we receive medical clearance from the primary care physician and authorization from the insurance company, the surgery will be scheduled at one the following locations:
Outpatient
Fremont Surgery Center
Washington Outpatient Surgery Center
Inpatient
St. Rose Hospital
Washington Hospital
Information regarding the surgery and instructions to be followed will be provided by the Surgery Coordinator and by the facility where surgery will be done.
Some useful information and directions to facility can be obtained from the links above.
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Billing Information
If you have any billing questions, please contact our billing department:
T: 510.818.2016
F: 510.818.2014
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Fees and Payment Policy
Our fees are based on what is the usual and customary charge for this area, the complexity of the problem, the materials required, and the time spent on the service. We strive to charge fairly, but if you have a question about any fee, please ask.
Payment is expected at the time of service. We accept cash, check, or credit card. In all instances, responsibility for payment is yours alone. You are expected to know the benefit coverage by your Insurance Plan.
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Your Feedback
Your feedback on the services provided by us is very useful to us in improving the care.
Please feel free to send your feedback to manager@mportho.com
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